Last updated: October 2025
Thank you for shopping with Valentino Garemi. We strive for excellence in product quality and customer satisfaction. To ensure clarity and fairness, the following Return & Refund Policy applies to all purchases made through our U.S. site, valentinogaremi.com, for U.S. customers.
In the U.S., no single federal law mandates a universal right to returns or refunds — but retailers are required to honour their own posted policies, and must accept defective or misrepresented items under consumer protection laws.
Some states impose specific rules (e.g. mandatory display of policy, default refund time-frames if none is posted) — so your policy must be conspicuously displayed before or at the point of sale.
This policy does not override your legal obligations under state or federal law (for example, defects, warranties).
You must contact us first at sales@valentinogaremi.com or 1-519-279-1380 to request return authorization. Items sent without prior approval will be refused.
Returns or refunds are accepted only for:
Items that are defective, damaged, or materially different from the description.
Incorrect item shipped (wrong product, wrong variant).
We do not accept returns or refunds for:
Buyer’s remorse, ordering by mistake, or change of mind
Delays caused by carriers or customs
Incorrect shipping addresses or incomplete information provided by the buyer
Items that have been used, washed, worn, or altered
Custom, personalized, or made-to-order items may be non-returnable — unless defective or mis-shipped.
You must request a return within 10 calendar days of delivery confirmation.
Once approved, the returned product must reach us within 14 calendar days of the approval date.
Returns arriving after the allowed window may be rejected or accepted as store credit only.
Return shipping costs are the customer’s responsibility (unless the return is due to our error).
Use a reputable carrier with tracking and insurance; lost or damaged returns in transit are not our responsibility.
Returned items must be in original, unused, re-sellable condition, including all packaging, tags, accessories, and documentation.
We may apply a restocking fee (e.g. 15%) to cover handling, inspection, and repackaging costs.
Once your return is received and inspected, we will notify you via email regarding approval or rejection.
Approved refunds are issued to the original payment method within 7–10 business days after approval.
Transaction, processing, or merchant fees (e.g. credit card or Shopify fees) are non-refundable.
If a restocking fee is applied, it will be deducted from the refund.
Exchanges are limited to the same product in a different size or colour, subject to availability.
The customer is responsible for return and re-shipping costs.
Exchanges follow the same return authorization and inspection process as refunds.
For U.S. orders, applicable state sales tax is collected at checkout.
For orders shipped outside the U.S. (if applicable), the customer is responsible for all import duties, customs fees, and taxes. Those are non-refundable.
Delivery timelines shown at checkout are estimates only.
We are not liable for delays caused by the carrier, customs hold-ups, weather, or other external factors.
If a shipment is lost or fails delivery, we will assist where possible, but your rights will depend on the carrier’s policy and refund eligibility under this policy.
If a product fails due to a defect covered by warranty, consumer protection laws may require a full refund or replacement regardless of our stated policy.
Our policy does not limit rights that buyers may have under state or federal law regarding defective goods, implied warranties, or statutory protections.
If we provide any express warranty, it must comply with the Magnuson–Moss Warranty Act where applicable.
This Return & Refund Policy must be conspicuously displayed on our website and linked prominently (e.g. in checkout, footer).
By placing an order, the buyer acknowledges and agrees to this policy.
We reserve the right to deny returns or refuse service if abuse, fraud, or return manipulation (e.g. “wear and return,” label tampering) is suspected.
Where permitted by law, we may seek legal remedies or deny refunds for intentional misuse or misrepresentation.
